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Uber, the ride-hailing giant, is making a significant shift in its business model for auto rickshaw drivers in India. The company is abandoning its traditional commission-based model, where it would take a percentage of the fare from each ride, and instead adopting a subscription-based approach. This move comes in response to increased competition from local rivals Rapido and Namma Yatri, who have been gaining traction with their own subscription-based models.
The new model, which has been quietly piloted for several months, will see auto rickshaw drivers on the Uber platform in India paying a daily fee to use the service. The fee, which ranges from $0.23 to $0.46 (20-40 Indian rupees) per day depending on the city, will give drivers access to the platform and allow them to connect with riders. This marks a significant departure from Uber's traditional commission-based model, where the company would take a percentage of the fare from each ride, typically ranging from 25% to 40%.
The change is the latest update to Uber's business in India, where the company has been trying to make its margins work. Uber first launched its auto-rickshaw service in India in 2015, but suspended it shortly after. The service was later relaunched in 2018. The company has also been experimenting with different models in other markets, including Bangladesh and Southeast Asia, where it has introduced subscription-based bike and auto rickshaw services.
The implications of this change are far-reaching. With Uber no longer taking a commission on each ride, riders will now need to pay the driver directly in cash or digitally via the Indian government-backed Unified Payments Interface (UPI). Uber credits and promotions will not apply to auto trips, and riders will not be levied with cancellation charges. Additionally, Uber will not show the final amount riders will have to pay at the end of their trip, instead suggesting a fare and allowing drivers to set their own rates. This could lead to a more dynamic pricing system, where riders and drivers negotiate the fare.
While this model may not translate to other markets like the U.S., it reflects Uber's mission of connecting independent contractors to riders. The update is limited to auto rickshaws, meaning four-wheeler cabs in India still operate under the existing commission model. However, Uber continues to experiment with different models in more traditional ride-hailing, including a flexible pricing service in over a dozen Indian cities and concurrent rides to stay competitive in the world's most populous market.
Uber faces stiff competition in India from the likes of SoftBank-backed Ola, WestBridge Capital and Nexus Venture Partners-backed Rapido, and Google-invested Namma Yatri, as well as various independent auto rickshaws and taxi drivers. The company's decision to shift to a subscription-based model for auto rickshaw drivers is a clear attempt to stay competitive in the market and adapt to changing consumer behavior.
As the ride-hailing market continues to evolve, it will be interesting to see how this new model plays out for Uber and its competitors. Will this shift lead to increased adoption and retention of auto rickshaw drivers on the platform, or will it lead to new challenges and disputes between riders and drivers? Only time will tell, but one thing is clear: Uber is committed to staying agile and adapting to the changing needs of its users and partners.
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