Tesla is recalling approximately 46,000 Cybertruck units sold to date due to a safety concern with an exterior steel trim panel on the side of the windshield. According to a filing with the National Highway Traffic Safety Administration (NHTSA), the panel can detach while the vehicle is in motion, posing a hazard to the driver and other road users.
The issue arises from the "structural adhesive" used to hold the panel in place, which is susceptible to environmental embrittlement. As a result, Tesla will fix the affected Cybertrucks at no cost to owners by using a different structural adhesive that is not prone to environmental embrittlement. Additionally, the company will use a nut to "clamp" the steel panel to the vehicle structure.
This recall marks the eighth for Tesla's Cybertruck, a vehicle that has outsold other electric trucks but has underperformed CEO Elon Musk's expectations for its success. Notably, many of the Cybertruck's past problems have been resolved through over-the-air software updates, while others have required owners to bring their electric vehicles (EVs) in for service.
Interestingly, two of the previous recalls that required service were related to pieces of the Cybertruck coming loose. In April 2024, owners reported that the cover of the throttle pedal was coming loose and sliding up, potentially causing a situation where it could get stuck at full throttle. In June 2024, a trim piece on the truck's bed was found to be prone to coming loose due to insufficient adhesive.
Despite this history with adhesive failures, Tesla did not initially raise concerns about the windshield panel issue. According to the filing, after the company was alerted to the first complaint about the windshield panel, it began an "engineering study" to investigate the problem. On February 6, the company closed the study after an "inspection and pull test" found "no detections of separation."
However, it was only after NHTSA reached out to Tesla on February 21 with a customer complaint about the problem that the company dug deeper into social media posts and service records. Tesla ultimately agreed to the recall on March 11.
This latest recall highlights the importance of rigorous quality control measures in the electric vehicle industry. As the market continues to grow, manufacturers must prioritize safety and reliability to maintain consumer trust and confidence. The Cybertruck's repeated issues serve as a reminder that even the most innovative and promising technologies can be vulnerable to design and manufacturing flaws.
For Tesla, the recall is a setback, but the company's willingness to address the issue promptly and transparently is a positive step towards rebuilding trust with its customers. As the electric vehicle landscape continues to evolve, manufacturers like Tesla must prioritize safety, quality, and customer satisfaction to remain competitive and successful in the long term.