OpenAI Struggles to Keep Up with Demand for Viral Image Generation Feature

Elliot Kim

Elliot Kim

March 31, 2025 · 3 min read
OpenAI Struggles to Keep Up with Demand for Viral Image Generation Feature

OpenAI, the artificial intelligence research organization, is facing capacity issues with its newly launched image generation feature, which has gone viral for its impressive ability to recreate styles like Studio Ghibli's hand-drawn animation. The feature, part of OpenAI's Sora suite of generative AI media tools, has been overwhelmed with traffic, prompting the company to disable video generation for new users.

In a note on one of its support pages, OpenAI announced that it has "temporarily disabled Sora video generation for new accounts" due to "heavy traffic." However, the company clarified that new users can still generate images with Sora. This move comes after OpenAI CEO Sam Altman took to X, a social media platform, to acknowledge the company's struggles in keeping up with the demand.

Altman revealed that OpenAI's staff have been working late nights and through the weekend to "keep the service up" since the feature's launch. The company's inability to catch up with the traffic has raised concerns about its infrastructure and scalability. The image generation feature, which has been praised for its impressive capabilities, has also sparked controversy over its potential impact on the art world and the role of AI in creative industries.

The capacity issues faced by OpenAI highlight the challenges of scaling AI-powered services, particularly those that rely on complex algorithms and large datasets. As AI technology continues to advance, companies like OpenAI will need to invest in infrastructure and develop more efficient systems to handle the increased demand. The incident also underscores the importance of load testing and capacity planning in the development of AI-powered services.

Despite the challenges, OpenAI's image generation feature has demonstrated the potential of AI in creative industries. The feature's ability to recreate styles like Studio Ghibli's hand-drawn animation has sparked imagination and creativity among users. As the technology continues to evolve, it will be interesting to see how OpenAI and other companies in the AI space address the challenges of scalability and infrastructure while pushing the boundaries of what is possible with AI.

In the meantime, OpenAI's decision to disable video generation for new users will likely have a temporary impact on the user experience. However, the company's commitment to addressing the capacity issues and improving its infrastructure will be crucial in maintaining user trust and confidence in its services.

As the AI landscape continues to evolve, incidents like this will serve as important lessons for companies and developers working on AI-powered services. By investing in infrastructure, prioritizing scalability, and addressing capacity issues, companies can ensure that their services meet the demands of users and deliver on their promise.

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