Krispy Kreme Hit by Cyberattack, Online Ordering Systems Down

Taylor Brooks

Taylor Brooks

December 11, 2024 · 3 min read
Krispy Kreme Hit by Cyberattack, Online Ordering Systems Down

Krispy Kreme, the popular donut chain, is currently dealing with a cybersecurity breach that has brought down parts of its online donut ordering service in the US. The company detected unauthorized access to its systems on November 29th and has been working to resolve the issue for over a week now.

According to a filing issued to the SEC on Wednesday, Krispy Kreme was "notified regarding unauthorized activity on a portion of its information technology systems" and has pulled in "leading cybersecurity experts" to remediate the issue. The event has taken down Krispy Kreme's consumer online ordering operations, but it has not affected its commercial distribution business.

While the company has not disclosed the cause of the cybersecurity incident, a report by Bleeping Computer speculates that the timeline may suggest Krispy Kreme is negotiating with possible threat actors to prevent the leak of internal data. The company did not immediately respond to a request for comment on the matter.

The cybersecurity breach is expected to have significant financial implications for Krispy Kreme, with the company anticipating "a material impact" on its business operations. The costs of cybersecurity experts' and advisers' fees are expected to be substantial, although the company has cybersecurity insurance and does not expect a "long-term material impact on its results of operations and financial condition."

The incident serves as a reminder of the importance of robust cybersecurity measures for businesses, particularly those that handle sensitive customer data. As the digital landscape continues to evolve, companies must remain vigilant in protecting their systems and data from increasingly sophisticated cyber threats.

The Krispy Kreme breach also highlights the need for transparency and swift communication in the event of a cybersecurity incident. While the company has taken steps to address the issue, the lack of information on the cause of the breach and the potential risks to customers may raise concerns among consumers.

As the situation continues to unfold, it remains to be seen what steps Krispy Kreme will take to prevent similar incidents in the future and to regain the trust of its customers. One thing is certain, however: the importance of robust cybersecurity measures can no longer be ignored, and companies must prioritize the protection of their systems and data to avoid similar breaches.

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