In a significant funding round, Interface.ai, a customer automation platform for banks and financial institutions, has secured $30 million in capital, led by Avataar Venture Partners. This investment marks the startup's first outside funding, having previously been bootstrapped.

Interface.ai's platform utilizes voice- and text-based AI agents to handle basic customer service requests, allowing banks to customize the agents using their internal data. The startup has already gained the trust of over 100 financial institutions across North America, processing millions of interactions daily and generating tens of millions in annual recurring revenue.

The funding will be used to expand the 120-person team across North America and India, and accelerate go-to-market initiatives. This investment is significant, as it highlights the growing demand for AI solutions in the banking industry, with more than half of global and U.S. banks intending to implement generative AI over the next year.