Amtrak, the US-based passenger railroad service, has revamped its mobile app to provide customers with a more seamless and convenient travel experience. The updated app, available now on iOS and Android, introduces several new features aimed at making it easier for passengers to plan and manage their trips.
One of the most significant additions to the app is the ability to easily track train status and schedule changes. Within 24 hours of a trip, riders can now view train status and schedule changes directly on the reservation screen, eliminating the need to search for this information elsewhere. This feature is particularly useful for passengers who need to stay informed about their journey in real-time.
In addition to enhanced train tracking, the app now allows riders on business class trains, such as Acela, to select their preferred seating during the booking process. This feature provides passengers with more control over their travel experience and ensures that they can choose a seat that meets their needs.
Based on customer feedback, Amtrak has also updated the app's homescreen to separate tickets from marketing information and messages. The new My Trips tab provides a more intuitive way to view active trips and access upcoming or past trips. Furthermore, passengers can now modify parts of their trip through the app, making it easier to make travel adjustments while still securing the best available fares.
The revamped app has received positive feedback from users, with one frequent Amtrak rider describing the app as "looking a lot cleaner" and "scrolling smoother" than its predecessor. The updates are part of Amtrak's ongoing efforts to attract customers and encourage them to choose train travel over cars and planes.
The improved app experience is a significant step forward for Amtrak, as it seeks to enhance its digital presence and provide customers with a more modern and convenient way to interact with the service. By investing in its mobile app, Amtrak is demonstrating its commitment to meeting the evolving needs of its customers and staying competitive in the transportation market.
As the transportation landscape continues to evolve, it will be interesting to see how Amtrak's updated app influences the way people travel. With its enhanced features and user-friendly design, the app has the potential to make train travel a more appealing option for many passengers.